Managed IT
From completely out-sourced IT to co-managed services, Innovecom can assist you prioritising the core activities of your business by providing effective IT support.
As a leading IT Managed Service Provider (MSP) our Essential Service offering provides everything needed to manage and support your technology.
If you need enhanced security to e.g. achieve or maintain Cyber Essentials, then speak with us about our additional Cyber Security services.
What our Essential Service includes
IT Support with unlimited telephone and email support requests
The Service Desk delivers 1st, 2nd and 3rd line support, with clear escalation pathways and SLAs
Access to client web support portal
Remote Monitoring and Management (RMM) tool for PCs and servers
Management of IT Vendors for 3rd party escalations
Onsite support - Our field engineers provide on-site support where issues cannot be resolved remotely, or simply to provide on-site resource for extra peace of mind or run surgeries for non urgent issues
Problem management
Systems and Security
Patch management
Backup monitoring
Antivirus and SPAM monitoring
DNS and domain registration management
Service Requests - Installations, Moves and Changes (IMACs)
User on and off boarding
User account administration across cloud and on-premise systems
Software installation and removal
Hardware lifecycle management of devices
Change management
Service Management
Regular service review meetings and report
Continual Service Improvement activities
Annual contract review meeting